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  • Courtney Cook

5 Business Lessons We Learned From Micheal Scott

1. Don’t Make Promises You Can’t Keep

Micheal learned this lesson the hard way when he pledged college tuition for a class of third graders. He had to face them the hard way by announcing to the class 10 years later that he didn’t have the necessary funds. He settled for handing out laptop batteries to the students, which they were not happy about. 


2. Don’t Be Afraid To Be Yourself

Micheal Scott in every episode of The Office embarrasses himself in one way or another. He isn’t afraid to be himself and have fun at work. Whether it was starting a dance party in the office, setting up a race for rabies, or hosting the dundies, Micheal sure knew how to have a good time. 


3. Building Relationships Leads To Sales

Micheal Scott doesn’t conform to societal norms and is extremely goofy. Based on his awkwardness you wouldn’t expect him to be a good salesman, but he is actually a great one. Micheal doesn’t lead with the best deals Dunder Mifflin has, he leads by building a relationship with the client. He takes the ‘sales’ out of the sales pitch and focuses on connecting with the other person. He best showcases his sales ability in the episode ‘The Client’ when him and Jan meet with a potential huge client. Jan wants to get down to business but Micheal keeps changing the conversation around by ordering drinks, singing songs, telling jokes, and even playing truth or dare. After spending quality time bonding, Micheal finally closes the deal. 


4. Company Culture Is Important

Micheal cared for his employees as if they were his family, except Toby of course. He valued them all as a part of the team. He didn’t micromanage them, or make strict rules for them all to follow. He encouraged them to have fun, and support one another. He created a company culture that made the Scranton branch successful.


5. Fake it till you make it.

Micheal was the king of avoiding confronting situations. Being a boss comes with some hard decisions. He had to fire someone, make changes to the health care plan, cut budgets, and tell everyone there would be no holiday bonus. Micheal was great at acting like he knew what he was doing, even when he was completely lost. This confidence brought him far as the manager.


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